Return and refund policy

Returns Policy – Panell Studio

At Panell Studio, we offer a 14-day return policy, which means you have 14 days from the date you receive your product to request a return.

Return Conditions

To be eligible for a return, the product must be in the same condition in which it was received, unused, with tags attached, and in its original packaging.
You will also need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us via email at:
📧 sup2k25@gmail.com

If your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at:
📧 sup2k25@gmail.com

Damaged or Incorrect Products

Please inspect your order upon delivery.
If the product is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

We do not accept returns for the following items:

  • Perishable goods (such as food, flowers, or plants)

  • Personalized or custom-made products

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you are unsure whether a product is eligible for return, please contact us before making your purchase.

Exchanges

The fastest way to receive the product you want is to return the original item and, once the return is accepted, place a new order separately.

Right of Withdrawal (European Union – 14 Days)

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without providing any reason.

The product must meet the same conditions outlined above: unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return.
If the refund is approved, it will be automatically issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card issuer.

If more than 10 business days have passed since the refund was approved and you have not received it yet, please contact us at:
📧 sup2k25@gmail.com